The ‘Unable to update’ problem on your Roku device arises mainly due to the network connection. The Roku device looks for updates when turned on or at a particular interval of time, and installs it, and so the device will be updated automatically. If any error occurs at the time of updating your Roku software, proceed with the quick troubleshooting steps mentioned below to resolve it.
Roku 2 update problem
When you get the Unable to update software message on the Roku 2 device, you need to select the Try Updating Again option.
After a few minutes, update your Roku 2 software manually.
Check whether the Roku 2 device is connected to the secured network. Go to Choose your Networks -> Scan again to see all networks to check the wireless name of your network.
Make sure to enter the correct password to establish the network connection between the router and the Roku 2 device.
If you are not able to resolve the Roku 2 update problem, check your wireless router. Place your wireless router nearer to the Roku 2 device.
Restart your Roku 2 device and the wireless router.
roku 3 update problem
Proceed with the following solutions to rectify the Roku 3 update problem.
Close the error message displayed on the screen, wait for a few minutes, and update the software of your Roku 3 device.
On your Roku 3 remote, press Home, and select the Settings option.
Go to System -> System Update and then select the Check Now button to update the software of your Roku 3 device.
Make sure to select the correct wireless network name (SSID) and the password to establish a wireless network connection to the Roku 3 device using the wireless router.
Remove the obstacles between the Roku 3 device and the wireless router to improve the signal strength of the wireless network.
If you cannot resolve the update problem error on your Roku 3 device, you have to restart it.
Go to Settings, select the System option, and select the System Restart option to restart your Roku 3 device.
Remove the power cable from the power outlet and the Roku 3 device. After a few minutes, connect your Roku 3 device to the power source using the power cable.
Also, you have to disconnect your wireless router from the power source and re-plug the power cable to it after a short interval of time to power cycle your wireless router.
Roku Firmware Update Problems
The troubleshooting instructions given below will help you to fix the Roku Firmware update problems.
First, check the Roku server status.
Check if your server is down or undergoing maintenance process.
If so, wait for the maintenance process to complete.
Similarly, if you see a trend on your server connection, then wait for it to release the services and try connecting after a while.
Now, check if the firmware update issue is resolved.
If not, then change your Network Security Protocol.
On your computer, open your wireless router’s settings wizard using the 192.168.8.1 IP address.
Click the Wireless tab on the router settings screen.
Choose the AES or WPAK2 - PSK option in the Security mode drop-down menu and click the Save Settings button.
Now, try to update your Roku firmware.
If the issue has not been resolved, then change the connection type from wireless to wired.
Get an Ethernet cable to connect the Roku device and your wireless router.
After that, check if the Roku device is connected to your router.
If not, contact the Roku device technical support to fix this issue.
Roku TV Update Problems
The guided troubleshooting instructions given below will help you to fix the unable to update the Roku TV firmware issue.
Check if your Roku device is connected to the correct network.
Make sure that your wireless router network's SSID and password are correct.
If the entered SSID and password of your router are correct but the issue persists, then check if your router is working properly.
Connect your PC or hand-held device to your router and check the network strength.
If the network strength is poor, then change the location of the router and keep it within the range of your Roku device.
If you find any defect on your router, then change it with the new one.
Similarly, if there is a low signal issue, then contact your Internet Service Provider (ISP) to resolve the issue.
If unable to update the Roku TV firmware issue persists, then restart your Roku device and the router.
Steps to restart your Roku device:
Turn on your Roku device and navigate to the Settings option.
Choose the System option followed by System Restart.
Now your Roku device reboots. Once the router restarts, check if the issue is resolved.
If the issue remains unresolved, then contact the Roku TV technical supports to fix this issue.
Steps to restart the Router:
Turn off your router and disconnect the power cable from it.
Wait for a few minutes for the router to cool down.
Press the Reset button on your router for two times.
After that, re-plug the power cable into the router and turn it On